Terms + Conditions

Therapy Consultations and Fees

Each consultation lasts for approximately one hour and the fee per session is £90 Face-to-Face, £80 Online or agreed package deal. Some concessionary rates can be offered for those on means tested benefit and state pension only or student. Please contact Ayesha Giselle Dornelly for more information. Evidence must be given in

all cases at the time of booking (no concessions will be accepted during or at the end of a consultation). For home visits, an additional travelling fee is charged depending on location. Please contact Ayesha Giselle Dornelly for further additional costs.

Coaching Sessions and fees

As per contract.

Written treatment reports

A request for a written report of the treatment given during a course of therapy can be given on completion. There is an additional cost for this service. Please contact Ayesha Giselle Dornelly for further details. The report does not in any way replace a report given by a general practitioner.

Medical Conditions

A medical questionnaire is conducted at the start of the 1st therapy consultation to establish any contra-indications to treatment. It is also used to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update Ayesha Giselle Dornelly of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

Payment

Payments are to be made 48 hours before your session to secure your bookings. Payments methods will be provided and agreed by Ayesha Giselle Dornelly before treatment begins.

Cancellation

If you wish to change, postpone or cancel an appointment, 24 hours’ notice must be given, or the cost of the full session is payable. Please contact Ayesha Giselle Dornelly on 07432548352 or email ayesha@ayeshagiselle.com to make your cancellation. This minimum period of cancellation allows Ayesha Giselle Dornelly the opportunity to offer the cancelled session to another client.

If you wish to discontinue your course of therapy, you do not have to give a reason. There can be external circumstances that make attendance difficult, but it is helpful if you can discuss these changes so that when you wish to resume therapy, these changes can be considered.

Following your last appointment, your rights of confidentiality are permanent. Client records are destroyed after 10 years.

Refund of unused deposits, full payment fees & “gift payments”

Ayesha Giselle Dornelly runs a no refund policy. Any deposits, full payment fees or gift payments (treatment fees paid for another person) expire 3 months after the date of payment. Please ensure that the fees are used for treatment within this period.

Punctuality

If you are running late or anticipate running late for your appointment, please leave a message (calls are not answered whilst working with a client) or send a text to the mobile phone (07432548352). Ayesha Giselle Dornelly will pick up this message when next available. Whilst Ayesha Giselle Dornelly will aim to accommodate “lost time”, please understand that the booking schedule may not always make this possible. The session may have to finish at the original finishing time.

Confidentiality

Any information collected from you as a client or potential client, including your contact details will be held in the strictest confidence. Your privacy will be respected. The details that you disclose are used solely for the purpose of providing you, the client, with the highest levels of service. No information will be passed on to any external parties without your express permission. Where express permission is given to share information with an external party, Ayesha Giselle Dornelly will only supply client-approved information that Ayesha Giselle Dornelly believes is in the best interests of the client.

If it is necessary for Ayesha Giselle Dornelly to contact you he will use your preferred method e.g. mobile phone. If he needs to contact you at home or at work to change an appointment, he will leave his name, number and state that the nature of his call is personal. If there is an emergency and Ayesha Giselle Dornelly needs to cancel the appointment at short notice, he will state this in his message. During your treatment period, please ensure that he has your up-to-date contact details. Please discuss these terms with Ayesha Giselle Dornelly if these arrangements are unsuitable.

Exceptional circumstances of confidentiality include where there is a criminal or civil court case where a court order has demanded disclosure, and where there is good cause to believe that failing to disclose information would cause danger or harm to the client or others. Child Protection Issues falls into this category.

Confidentiality and Continuous Professional Development (CPD)

The sharing of anonymous case histories is sometimes made to supervisors and peer-support groups as part of CPD requirements. No personal details are ever used during these meetings.

Audio recordings of consultations are sometimes used as part of the supervision process between me and my supervisor. The recordings are only ever used for reference in Ayesha Giselle Dornelly presence. The first name may be referred to during that meeting but all recordings are destroyed after the supervision meeting is completed. As a client you may be asked if you wish to be involved in that process in your next consultation, but you are not obliged to agree. If you have agreed and then decide to withdraw your consent, your decision will be respected. Your therapy will not be affected.

Standards of behaviour

During the course of any therapy, Ayesha Giselle Dornelly will treat you with respect and not abuse the trust that you put in him. In return, you will undertake to not harm yourself. You will respect any person at the therapy practice, including her and her property. You agree to come to the sessions not under the influence of alcohol or recreational drugs, except those prescribed by your doctor. If any conduct that contravenes these standards of behaviour, he reserves the right to cancel the session and any further therapy sessions.

Cures

A well-motivated client is very likely to achieve realistic goals. However, it is unethical to guarantee a cure. The control of thoughts, beliefs, emotions and behaviours always reside within the client. No patient is “made” to do anything against their will using hypnosis. Ayesha Giselle Dornelly guarantees to apply his training, expertise and experience to your issues with the aim of achieving agreed goals in as reasonable time as possible. Estimates of the number of sessions required to treat a condition given at the enquiry stage or during the first consultation, are given on the basis of the information presented at that time. Estimates are also made on the basis of treatment being given to previous patients with differing case histories. Hence each patient and the causes of their condition are unique. Estimates are only rough guidelines and are subject to change.

Products

All paid products are non-refundable.